Pre-Conference Courses

Get the most out of your APCO 2018 experience and sign-up for one of these pre-conference courses, including in-depth, in-person training courses provided by the APCO Institute.

+ Communications Training Officer, 5th Edition

Dates: August 2-4, 2018

Location: The Venetian/Palazzo Resort Hotel Casino
Download PDF Flyer
Session Description:
The Communications Training Officer (CTO) 5th Edition course focuses on the development and maintenance of an agency's one-on-one training program and provides the training necessary to foster levels of consistency for CTOs as they provide on-the-job training to new hires. Upon successful completion, CTOs can help build and maintain the CTO system while exploring important elements of effective CTO programs. Previous editions of APCO's CTO program have been implemented in hundreds of agencies nationwide. 

This updated version of the course includes the essential elements of a CTO program based on the industry recognized "San Jose Model" while also incorporating the requirements set by the national standard for CTO programs - APCO ANS 3.101.1-2007: Minimum Training Standards for Public Safety Communications Training Officers

Topics include:

  • Performance Based Training
  • Preparing, Motivating and Communicating With Trainees
  • Customer Service in Public Safety Communications
  • Counseling
  • Stress Management
  • Meeting the Needs of the Adult Learner
  • Training Strategies
  • Performance Evaluations
  • Record Keeping and Documentation
  • Total Quality Management
  • Liability and Standards

In addition, students will receive a CTO Program Implementation Workbook and Reference Guide filled with sample forms, templates and best practices to use in creating their own CTO program or enhancing an existing program. 

Successful completion of a 40 hour formal basic Telecommunicator training program. Proof of completion must be submitted to APCO at least 10 days prior to the class start date.

Recertification Requirements:
APCO Institute certified CTOs are required to recertify every two years.

Cost:  $389.00 *
* APCO Full, Associate and Commercial Members receive a $20 discount.

+ Communications Center Supervisor, 4th Edition

Dates:  August 2-4, 2018

Location: The Venetian/Palazzo Resort Hotel Casino
Download PDF Flyer
Session Description:
The APCO Institute Communications Center Supervisor course is designed for prospective, new or experienced communications supervisors who want to enhance their supervisory skills and knowledge. 

Topics include:

  • The Telecommunications Supervisor Role
  • Liability Issues for Supervisors
  • Policies, Procedures and Directives
  • Communication Skills
  • Self-Assessment
  • Employee Evaluation and Motivation

Class lecture is supplemented by practical exercises that help students apply the lessons to their own agency policies and procedures. Students not only learn supervisory topics, but also learn how to work together in groups and cooperate to attain common goals. 

Students should be experienced in communications center operations, have a working knowledge of communications policies and procedures, and be either in or under consideration for a supervisory position within the agency. Students must bring their agency/center Policies and Procedures Manual to class for reference. 

Recertification Requirements:

Cost: $389 *
* APCO Full, Associate and Commercial Members receive a $20 discount.

+ Active Shooter Incidents for Public Safety Communications, 2nd Edition

Dates:  August 4, 2018
Location: The Venetian/Palazzo Resort Hotel Casino
Download PDF Flyer
Session Description: 
Active shooter incidents are high-risk, high-stakes events that, without warning, can cause devastating consequences in just a few brief moments. For all facets of public safety, including communications, there is a host of issues that make responding to an active shooter incident more difficult than many other armed subject calls. 

These types of incidents have been increasing in frequency. Shooters have a wider range of more powerful weapons available. The motivations behind these incidents continues to grow more complex. As with any other type of emergency situation, the telecommunicator plays a vital role in the response to active shooter incidents. 

Telecommunicators need to be aware of the unique challenges posed by active shooter incidents and be prepared to address them well in advance. This course looks at the role of the telecommunicator through all stages of an active shooter incident. 

This course is built on the experiences of front-line telecommunicators who have worked active shooter incidents. Upon their recommendation, the course is structured along the arc of events that happen before, during, and after an active shooter incident. The goal of the course is to educate telecommunicators about the intricate issues and challenges posed by active shooter incidents, including: preparedness for an incident, response to an incident, and the role the telecommunicator plays following an incident. 

Topics include:
  • Overview of incidents, perpetrators and targets
  • Phases of an active shooter incident
  • Getting and handling calls reporting an incident
  • Dispatch and on-going communications
  • Responder safety and secondary dangers
  • Handling calls from victims trapped in the incident
  • Telecommunicators’ role post-incident: rescue, and extraction
  • Recovery from an incident: Impact and stress, ongoing issues
Due to the nature of this topic it is highly recommended that students have successfully completed a 40 hour formal basic telecommunicator training program. 

Cost:  $199 *
* APCO Full, Associate and Commercial Members receive a $20 discount.