Think Tank Sessions

Sands Expo Lobby, Level 1 (across from the Casanova Ballroom)

These short, 30-minute educational sessions will be set in a relaxed environment where attendees can exchange ideas and experiences. Please note no CEU credits will be offered for these sessions. No separate registration required but space is limited and not guaranteed.

Sunday, August 5
8:45 a.m. – 9:15 a.m.
Customer Service in the PSAP: How do you rate?
Presented by Dr. Kimberly Miller
You have the opportunity to participate in an interactive discussion focusing on customer service and interpersonal skills training for dispatchers. Come prepared to share the struggles your dispatchers face in these areas, be ready to discuss any unique training your PSAP offers and learn how to integrate training on these topics into your CTO and continuing education programs.

12:00 p.m. – 12:30 p.m.
Instructors Wanted! How to Transition into Teaching
Presented by Sheila Hanna
Becoming an APCO Instructor is more than teaching. It is an opportunity to use your intelligence and creativity to impact the public safety industry. Find out the benefits of becoming an instructor for your agency. APCO Institute has one of the most prestigious public safety adjunct instructor programs in the world. Come and learn how to become a part of this elite group of instructors

12:45 p.m. – 1:15 p.m.
Compassion Fatigue: When Dispatching Becomes Too Much
Presented by Dr. Kimberly Miller
Public safety professionals are passionate about serving others; however, this calling can take its toll. High stress, low sleep, dealing with the worst of society and witnessing human tragedy reduces employees’ mental/physical health. We will explore compassion fatigue, describe strategies to combat it and offer agency wide interventions to build resilience and healthy coping in employees.

Monday, August 6
2:00 p.m. – 2:30 p.m.
Young Professional Meet-Up
Stop by to learn about the newly formed APCO Young Professional Taskforce and how you can get involved, hear experiences of other young professionals in the industry, and network with your peers. Jonathan Jones, the Young Professional Taskforce Chair, will guide a causal conversation about current issues you face as a young professional in your career and allow time to brainstorm ideas on how to grow within your position.

Tuesday, August 7
2:00 p.m. – 2:30 p.m.
Mindful Meditation
Presented by Adam Timm
Mindful meditation has been clinically proven to lower blood pressure, improve blood flow to the brain, help you sleep better, think more clearly and beat chronic pain. In this lightning session, learn how to use this powerful tool for better work-life balance and more fun.

Wednesday, August 8
8:15 a.m. – 8:45 a.m.
Dare to be Great! Dare to be Leader!
Presented by Renee Gordon, ENP, RPL, CPE
Why are you sitting still when there are director’s positions out there waiting for you? Stop thinking about it and do it! Come on this journey that will help you develop and execute a career strategy plan. Learn to articulate your greatness, work through confrontation, and add value to your career path.

1:45 p.m. – 2:15 p.m.
I Dreamed A Dream: The Quickest Ways to Get the Sleep You Need
Presented by Adam Timm
The secret to a good night’s sleep begins hours before your head hits the pillow. In this quick and interactive session, you’ll learn the most important elements of great sleep hygiene, and how to stop feeling guilty for putting your zzz’s first.