Career Advancement Center

Take advantage of these career enhancement sessions that will help you take charge of your career and grow professionally.

The Career Advancement Center is open all APCO 2018 registered attendees. Use this opportunity to engage in discussions with experts on topics critical to professional development.

CEUs can be earned for sessions in the Career Advancement Center.

Monday, August 6
10:30 a.m. – 11:30 a.m. Preparing for a Promotion: An Everyday Event
Robbie McCormick, BAS, MSE
APCO Adjunct Instructor
Case Management Officer, Eddy County Detention Ctr

Preparing for a promotion is often thought of as a period just following the posting of a promotional opportunity at our agency, continuing all the way through the time of testing and interviewing for that position. We put our resume together, gather all our certifications, licenses, awards and kudos and if we are very industrious, we put them in a nice portfolio and write a wonderful cover letter. Then we set about studying for tests, and practicing answering interview questions and picking out or suit. Sound familiar?
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11:45 a.m. – 12:45 p.m. Motivating Tenured Employees
Stephen Martini, ENP
Director, Williamson County Department of Emergency Communications, Franklin, TN

Are your employees actively engaged with your agency’s mission and their individual career opportunities? How are you motivating your personnel to reach their potential? Join us for a look at some options you can use to start the engine of an idling employee or pour fuel on a dwindling flame.
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1:00 p.m. – 2:00 p.m. How to Deal with Negativity and Improve Moral in the Workplace
Tracy C. Ertl
APCO Institute Adjunct Instructor
Communications Supervisor, Brown County Public Safety Communications – 911 Green Bay, Wisconsin

Spend an hour that could completely change the culture & future of your agency. Morale in a communications center drives staff happiness, retention, recruitment, success & longevity. After 25 years in the operational trenches & exposure to dozens of centers across the country, “we” developed Healthy Center 911, an experiment focused on the physical and mental health of 911 professionals. From walk & talk consoles to a break area with a producing garden, we’ll look at a modern day hit list for increasing your team’s morale from the inside out. Our results from just two years will shock you.
2:15 p.m. – 3:15 p.m. Resume Mistakes to Avoid
Jenna Heath
Lead Career Counselor, UNLV Career Services, Las Vegas, NV

Your resume is often a hiring manager’s first impression of you. In this interactive workshop, a career expert will advise you on how to transform your resume into one that will leave a lasting impression and open doors to a fulfilling career! You will leave with tips and invaluable advice on how to make your resume stand out in a crowd!
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Tuesday, August 7
10:30 a.m. – 11:30 a.m. Basic Principles for Successful Growth and Leadership
Melissa Alterio, RPL
911 Director, Roswell Police Department, Roswell, GA

Being a successful leader begins with an honest process of self-evaluation and reflection.  This session will focus on the motivation, skills and tools necessary to become an effective leader.  The classic debate of leader vs manager will be discussed along with identifying various leadership styles.  A good leader must also learn how to create their own vision statement, focusing on exactly how they want to grow their team. We will conclude with emphasis on customer service leadership.
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11:45 a.m. – 12:45 p.m. Credentials in PSAPS: Why and how to obtain credentials in PSAPs
Jonathan Jones, 911 Communications Supervisor, Athens-Clarke County Police Department, Athens GA
Steve Usher RPL, 911 Director, Glynn-Brunswick E-911, Brunswick GA

Many attendees aren’t familiar with how important/valuable credentials like: RPL, CPE, COML, COMT, etc. Join this session to learn more about how these programs can advance your career.
1:00 p.m. – 2:00 p.m. Interviewing Tips & Tricks
Alejandro Chacon
Internship Coordinator, UNLV Career Services, Las Vegas, NV

Attendees will learn how to navigate the often anxiety-inducing interview process. They will gain tools and techniques to help them best prepare for job interviews. More specifically, attendees will walk away with an understanding of how to communicate effectively, answer challenging questions, and make their pitch during the interview setting.
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2:15 p.m. – 3:15 p.m. How to Deal with Negativity and Improve Moral in the Workplace – Repeat Session
Tracy C. Ertl
APCO Institute Adjunct Instructor
Communications Supervisor, Brown County Public Safety Communications – 911 Green Bay, Wisconsin

Spend an hour that could completely change the culture & future of your agency. Morale in a communications center drives staff happiness, retention, recruitment, success & longevity. After 25 years in the operational trenches & exposure to dozens of centers across the country, “we” developed Healthy Center 911, an experiment focused on the physical and mental health of 911 professionals. From walk & talk consoles to a break area with a producing garden, we’ll look at a modern day hit list for increasing your team’s morale from the inside out. Our results from just two years will shock you.